For existing clients

Client support

Send routine technology issues and support requests to the client-support email address below.

Email your support request

This opens your email app. Review and send your message there, or copy the address into your email service. Opening the link alone does not submit a request.

What to include

A short description of the issue and the service affected
When it started and whether other staff are affected
Any non-sensitive error message and steps you have already tried
Your name and a suitable callback contact

Do not send passwords, recovery codes or sensitive student records through ordinary email. Remove private information from screenshots before sharing them.

Considering Elgie for your school?

For questions about services or a new engagement, use the inquiry page instead.